Return Policy
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Return Policy

Agrico

In case the order has been placed as a part of the ‘lockdown sale’ offer, The order cannot be returned

  • The order can be replaced only when the order quantity or/and size differ from what has been ordered by the customer. The request shall be raised by calling at our toll-free number, 1800-108-8282. The material will be replaced only in the case it is received in the same form as it was delivered.

  • Pravesh warranty terms apply to the order: 1 year warranty on manufacturing defects and 1 year warranty on accessories as passed on by the manufacturer

Dhruvi Gold

The following return policy applies to items purchased online through Tata Steel e-portal, after the material has been dispatched by our channel partners:

In case the order has been placed through “Pay before Dispatch” or “Pay Now” option,

  • The order cannot be returned

  • The order can be replaced only when the order quantity or/and size differ from what has been ordered by the customer. The request shall be raised by calling at our toll-free number, 1800-108-8282. The material will be replaced only in the case it is received in the same form as it was delivered

Durashine

The following return policy applies to items purchased online through Tata Steel e-portal, after the material has been dispatched by our channel partners:

In case the order has been placed through “Pay before Dispatch” or “Pay Now” option,

  • The order cannot be returned

  • The order can be replaced only when the order quantity or/and size differ from what has been ordered by the customer. The request shall be raised by calling at our toll-free number, 1800-108-8282. The material will be replaced only in the case it is received in the same form as it was delivered

Pravesh

In case the order has been placed as a part of the ‘Lockdown Sale’ offer,

  • The order cannot be returned

  • The order can be replaced only when the order quantity or/and size differ from what has been ordered by the customer. The request shall be raised by calling at our toll-free number, 1800-108-8282. The material will be replaced only in the case it is received in the same form as it was delivered.

  • Tata Pravesh Warranty terms apply to the order: 1 year warranty on manufacturing defects and 1 year warranty on accessories as passed on by the manufacturer

Structura

The following return policy applies to items purchased online through Tata Steel e-portal, after the material has been dispatched by our channel partners:

In case the order has been placed through “Pay before Dispatch” or “Pay Now” option,

  • The order cannot be returned

  • The order can be replaced only when the order quantity or/and size differ from what has been ordered by the customer. The request shall be raised by calling at our toll-free number, 1800-108-8282. The material will be replaced only in the case it is received in the same form as it was delivered

TiscoBuild

Credit note will be given for breakage exceeding 3% on delivery at customer site (In case, breakage is 4%, credit note will be issued for 1% to the customer)

Tiscon

The following return policy applies to items purchased online through Tata Steel e-portal, after the material has been dispatched by our channel partners:

In case the order has been placed through “Pay before Dispatch” or “Pay Now” option,

  • The order cannot be returned

  • The order can be replaced only when the order quantity or/and size differ from what has been ordered by the customer. The request shall be raised by calling at our toll-free number, 1800-108-8282. The material will be replaced only in the case it is received in the same form as it was delivered

Wiron

The following return policy applies to items purchased online through Tata Steel e-portal, after the material has been dispatched by our channel partners:

In case the order has been placed through “Pay before Dispatch” or “Pay Now” option,

  • The order cannot be returned

  • The order can be replaced only when the order quantity or/and size differ from what has been ordered by the customer. The request shall be raised by calling at our toll-free number, 1800-108-8282. The material will be replaced only in the case it is received in the same form as it was delivered

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