Tata Steel Aashiyana is duty bound to provide fair treatment to our Consumer and Consumer grievances.

What does “grievance” mean?

Grievance means any issue related to the product/service which has been availed by the consumer from the Aashiyana platform and consumer is seeking resolution for the same.

In case of any query or complaint the consumer can approach the designated grievance officer. Below are the details of the appointed grievance officer:

Our ‘grievance redressal mechanism’ is as follows: 

“Consumer care” and “grievance officer” shall take all the best endeavours to resolve the grievance as expeditiously within the timeline as prescribed in the applicable laws.

A Grievance will be considered as closed and disposed-off and in any of the following instances, namely:

When the consumer is communicated by consumer care / grievance officer / any other person associated with the website and offers solutions to its grievance.