Return Policy
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Return Policy

Agrico

We strive to ensure the quality of our products. However, if you receive a damaged or defective item, we’re happy to assist with a replacement. Please review our policy below:

1. Eligibility for Return & Replacement

  • Exchanges are only accepted only if the product is delivered in defective/damaged condition or different from the ordered item
  • Requests must be submitted within 7 days of delivery
  • A valid proof of purchase and clear evidence of the defect/damage (photos/videos) are required

2. Conditions for Return & Replacement

  • The product must be unused, in its original packaging, and in the same condition as received
  • Customers must provide clear photos or videos showcasing the issue

3. How to Initiate a Return & Replacement

  • Contact our customer service within 7 days of delivery to request an exchange
  • To process a return & exchange, the customer must provide the following via email:
    • Proof of purchase (order number or invoice)
    • Clear images or videos showing the damage or defect
    • A brief description of the issue

4. Inspection & Approval Process

  • Our team will review the provided evidence to assess the defect or damage
  • If approved for an exchange, a replacement product will be dispatched once the return is completed

6. Non-Eligible Products

  • Products that show signs of misuse, negligence, or damage caused by the customer will not be accepted

7. Refund Policy

  • Please note that any refund request cannot be processed post dispatch
  • Once product is dispatched, it is eligible only for replacement ( given the product is defective/damaged/different from the ordered item).

If you have any questions, please contact our customer support team for assistance.

Dhurvi Gold

The following return policy applies to items purchased online through Tata Steel e-portal, after the material has been dispatched by our channel partners:

In case the order has been placed through “Pay before Dispatch” or “Pay Now” option,

  • The order cannot be returned

  • The order can be replaced only when the order quantity or/and size differ from what has been ordered by the customer. The request shall be raised by calling at our toll-free number, 1800-108-8282. The material will be replaced only in the case it is received in the same form as it was delivered

Durashine

The following return policy applies to items purchased online through Tata Steel e-portal, after the material has been dispatched by our channel partners:

In case the order has been placed through “Pay before Dispatch” or “Pay Now” option,

  • The order cannot be returned

  • The order can be replaced only when the order quantity or/and size differ from what has been ordered by the customer. The request shall be raised by calling at our toll-free number, 1800-108-8282. The material will be replaced only in the case it is received in the same form as it was delivered

Pravesh

In case the order has been placed as a part of the ‘Lockdown Sale’ offer,

  • The order cannot be returned

  • The order can be replaced only when the order quantity or/and size differ from what has been ordered by the customer. The request shall be raised by calling at our toll-free number, 1800-108-8282. The material will be replaced only in the case it is received in the same form as it was delivered.

  • Tata Pravesh Warranty terms apply to the order: 1 year warranty on manufacturing defects and 1 year warranty on accessories as passed on by the manufacturer

Structura

The following return policy applies to items purchased online through Tata Steel e-portal, after the material has been dispatched by our channel partners:

In case the order has been placed through “Pay before Dispatch” or “Pay Now” option,

  • The order cannot be returned

  • The order can be replaced only when the order quantity or/and size differ from what has been ordered by the customer. The request shall be raised by calling at our toll-free number, 1800-108-8282. The material will be replaced only in the case it is received in the same form as it was delivered

TiscoBuild

Credit note will be given for breakage exceeding 3% on delivery at customer site (In case, breakage is 4%, credit note will be issued for 1% to the customer)

Tiscon

The following return policy applies to items purchased online through Tata Steel e-portal, after the material has been dispatched by our channel partners:

In case the order has been placed through “Pay before Dispatch” or “Pay Now” option,

  • The order cannot be returned

  • The order can be replaced only when the order quantity or/and size differ from what has been ordered by the customer. The request shall be raised by calling at our toll-free number, 1800-108-8282. The material will be replaced only in the case it is received in the same form as it was delivered

Wiron

The following return policy applies to items purchased online through Tata Steel e-portal, after the material has been dispatched by our channel partners:

In case the order has been placed through “Pay before Dispatch” or “Pay Now” option,

  • The order cannot be returned

  • The order can be replaced only when the order quantity or/and size differ from what has been ordered by the customer. The request shall be raised by calling at our toll-free number, 1800-108-8282. The material will be replaced only in the case it is received in the same form as it was delivered

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